The Buyt Desk
You went to an ATM to get some cash, inserted your ATM card in the machine, and entered the correct PIN, but the money did not come. However, you got a notification, ‘The amount has been debited from your account. You waited there for a while, but the cash was not dispensed. What should be your next step?
Is it fraud, technical issues, or something else? Well, it is not a usual incident to not get cash dispensed from ATM after a withdrawal, but the amount debited from the account. Nevertheless, it happens! Hence, you should know what to be done next after the incident.
The Possible Reasons
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There could be a technology-related error in the ATM. Although banks conduct regular visits to ATMs, sometimes glitches happen, which causes such errors.
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The fraud possibility cannot be overruled, especially when the ATM you used was at an unattended place. In such ATMs, fraudsters attach a skimmer device to the machine that takes out all card details to carry out fraud activities.
What are Your Options
You have three options to address this situation.
Contact the Bank Customer Care Number Immediately
First, you must keep the bank notification you received with you. Call your bank customer care number and explain what happened. After hearing you out, the bank executive will register the complaint and share the complaint number with you. The authorities will probe the matter after that. The bank is liable to refund the sum deducted from your account within seven working days from the day complaint was filed, provided the trouble had happened because of their fault. If they fail to do so, you are entitled to get a refund along with the late payment of Rs 100/day.
Contact the Branch Manager
You can visit the branch office of your bank and register a complaint by contacting the branch manager or the concerned person. Complaining on the bank’s website is also an option.
Contact RBI
If the above two methods do not work, take the matter to the Reserve Bank of India. You can either write the complaint in a letter or mail it. RBI takes 30 days to process the refund.
If this ever happens, do not sit back and feel sad. Choose any of the mentioned options to raise a complaint and get your money back into your account.
